Customer Insight Across
Every Handoff
Evermuse turns conversations with shippers, carriers, drivers, and warehouse teams into themes and evidence-backed insights, with every finding linked to the quote behind it. Built for logistics and supply chain product teams.
SOC 2 Type II · GDPR-ready
Many Users, One Workflow. Feedback Everywhere
Every shipment touches several people and systems. Their frustrations rarely reach the product team in one place.
Every role sees a different problem
Dispatchers, drivers, warehouse staff, and shippers each hit different friction, and their feedback lives in different channels.
No time for long research projects
Operations teams move fast, and interviews with busy operators are hard to schedule and even harder to analyze by hand.
Roadmaps driven by the biggest account
Without a count of who raised what, the largest customer’s requests crowd out patterns that affect everyone.
From Field Conversation to Product Decision
Three steps, for every role in the chain.
Bring in your conversations
Upload recordings or connect your calendar and meeting tools so customer calls are transcribed automatically.
Find the themes
AI groups pain points, requests, and objections across every conversation, ranked by how often customers raise them.
Cite the evidence
Every insight links back to the customer quote it came from, so decisions are easy to check, defend, and share.
How Logistics and Supply Chain Teams Use Evermuse
Driver and field workflows
Learn where mobile and in-cab workflows break down, straight from the people using them every day.
Shipper and customer experience
Find the recurring pain points in quoting, booking, tracking, and exceptions that drive churn or support load.
Prioritizing across stakeholders
See requests from every role side by side, ranked by how often each comes up, before you commit the roadmap.
What Users Are Saying
Shira Dassa
Product @ Yotpo
$436M RAISED • 600+ EMPLOYEES
"I'm reviewing the insights your product provided - my mind is blown! This is such a game-changer."
Erik Peterson
Head of Product @ ReSim.ai
SILICON VALLEY VENTURE BACKED
"[The results are] stunningly great, in my opinion... Now I don't have to attend every client interview in person."
Min Zhou
Design Lead @ OpenSea
$427M RAISED • 700+ EMPLOYEES
"Last month alone, we'd save 8.5 hours per team member using Evermuse."
Hadar Kaminski
Senior UX Researcher @ Redis
$357M RAISED • 1,000+ EMPLOYEES
"It looks like, yes - you may have cracked this complexity."
Rachel Abramowitz
Founder & CEO @ Keepler
"This is super awesome. Solves a bunch of the problems I know I have, but also ones that I'm like, I didn't know I had that problem."
Sarah Hillel
UX Researcher @ Pitango
"I love the system... A very big pain point this can fix right away... is having to explain to PMs how I got there."
Hadas Ashkenazi
Senior Product Designer @ Darrow
"I found it very useful and valuable when I needed to ramp up after joining an existing project. I asked the AI chat to find all relevant recordings and provide summary and insights. It was incredibly helpful and high-quality and saved me a lot of time."
Built for Complex, Multi-Party Products
Logistics and Supply Chain FAQs
Can Evermuse handle research across many different user roles?
Yes. You can analyze conversations with each role separately or together, so you see what shippers, carriers, drivers, and operators each need and where their needs overlap.
What kinds of conversations can we analyze?
Customer interviews, site visits and ride-along recordings, sales and onboarding calls, and support conversations. Upload recordings or connect your meeting tools so they are transcribed automatically.
How quickly can we see results?
Transcripts and themes are ready within minutes of uploading a recording, so findings can keep pace with your release cycle.
Is our customer data kept private and secure?
Evermuse is SOC 2 Type II and GDPR-ready, and customer data is not used to train public AI models. See our security page for details.
Do we need a research team to get started?
No. Product managers, designers, and customer success teams use Evermuse directly. Start free and upload your first conversation in minutes.