Hear Both Sides
of Your Marketplace
Evermuse turns conversations with shoppers, sellers, and merchants into themes and evidence-backed insights, with every finding linked to the quote behind it. Built for e-commerce and marketplace product teams.
SOC 2 Type II · GDPR-ready
You Know Where They Drop Off. Not Why
Funnels and dashboards show what happened. Your customers can tell you why, if you can keep up with what they say.
Analytics without the reason
Conversion and cart data show the drop-off, but not the doubt, confusion, or missing feature behind it.
Two audiences, two sets of needs
Buyers and sellers want different things, and their feedback rarely ends up in the same place.
Too many conversations to read
Merchant calls, support chats, and interviews pile up faster than any team can review them by hand.
From Customer Conversation to Product Decision
Three steps, for every side of your business.
Bring in your conversations
Upload recordings or connect your calendar and meeting tools so customer calls are transcribed automatically.
Find the themes
AI groups pain points, requests, and objections across every conversation, ranked by how often customers raise them.
Cite the evidence
Every insight links back to the customer quote it came from, so decisions are easy to check, defend, and share.
How E-Commerce and Marketplace Teams Use Evermuse
Checkout and conversion research
Learn what makes shoppers hesitate, compare, or abandon, straight from their own words.
Seller and merchant experience
Find the recurring pain points in onboarding, listings, payouts, and tooling for the people who supply your marketplace.
Prioritizing across both sides
See requests from buyers and sellers side by side, ranked by how often each comes up, before you commit the roadmap.
What Users Are Saying
Shira Dassa
Product @ Yotpo
$436M RAISED • 600+ EMPLOYEES
"I'm reviewing the insights your product provided - my mind is blown! This is such a game-changer."
Erik Peterson
Head of Product @ ReSim.ai
SILICON VALLEY VENTURE BACKED
"[The results are] stunningly great, in my opinion... Now I don't have to attend every client interview in person."
Min Zhou
Design Lead @ OpenSea
$427M RAISED • 700+ EMPLOYEES
"Last month alone, we'd save 8.5 hours per team member using Evermuse."
Hadar Kaminski
Senior UX Researcher @ Redis
$357M RAISED • 1,000+ EMPLOYEES
"It looks like, yes - you may have cracked this complexity."
Rachel Abramowitz
Founder & CEO @ Keepler
"This is super awesome. Solves a bunch of the problems I know I have, but also ones that I'm like, I didn't know I had that problem."
Sarah Hillel
UX Researcher @ Pitango
"I love the system... A very big pain point this can fix right away... is having to explain to PMs how I got there."
Hadas Ashkenazi
Senior Product Designer @ Darrow
"I found it very useful and valuable when I needed to ramp up after joining an existing project. I asked the AI chat to find all relevant recordings and provide summary and insights. It was incredibly helpful and high-quality and saved me a lot of time."
Built for High-Volume Customer Feedback
E-Commerce and Marketplace FAQs
Can Evermuse handle research with both buyers and sellers?
Yes. You can analyze conversations with each audience separately or together, so you see what each side needs and where their needs overlap or conflict.
What kinds of conversations can we analyze?
Customer interviews, usability sessions, merchant and seller calls, and support conversations. Upload recordings or connect your meeting and support tools so they are transcribed automatically.
How does this work alongside our analytics?
Analytics tell you where customers drop off. Evermuse tells you why, by surfacing the themes and quotes from customer conversations that explain the numbers.
Is our customer data kept private and secure?
Evermuse is SOC 2 Type II and GDPR-ready, and customer data is not used to train public AI models. See our security page for details.
Do we need a research team to get started?
No. Product managers, designers, and marketers use Evermuse directly. Start free and upload your first conversation in minutes.