Understand the Moments
That Define Trust
Evermuse turns conversations with policyholders, agents, and brokers into themes and evidence-backed insights, with security controls built for teams that handle sensitive conversations. Built for insurance and insurtech product teams.
SOC 2 Type II · GDPR-ready
Customers Remember the Claim. Not the Quote Page
The moments that win or lose policyholders happen in quoting, onboarding, and claims. The reasons are buried in conversations.
Rare moments, high stakes
Customers file claims rarely, so each experience matters, and the feedback is spread thin across calls and surveys.
Agents and brokers in the middle
Distribution partners hear what policyholders really think, but their insight rarely reaches the product team.
Security reviews stall new tools
Research tools that cannot pass a vendor review never make it past procurement, so insights stay in personal notes.
From Customer Conversation to Confident Decision
Three steps, with the controls your security team expects.
Bring in your conversations
Upload recordings or connect your calendar and meeting tools so customer calls are transcribed automatically.
Find the themes
AI groups pain points, requests, and objections across every conversation, ranked by how often customers raise them.
Cite the evidence
Every insight links back to the customer quote it came from, so decisions are easy to check, defend, and share.
How Insurance Teams Use Evermuse
Claims experience research
Find where policyholders feel confused or unsupported during a claim, in their own words.
Quote, bind, and onboarding
Learn why prospects hesitate or drop off during quoting and onboarding, beyond what the funnel shows.
Agent and broker feedback
Bring what distribution partners hear into one place, so product decisions reflect the whole channel.
What Users Are Saying
Shira Dassa
Product @ Yotpo
$436M RAISED • 600+ EMPLOYEES
"I'm reviewing the insights your product provided - my mind is blown! This is such a game-changer."
Erik Peterson
Head of Product @ ReSim.ai
SILICON VALLEY VENTURE BACKED
"[The results are] stunningly great, in my opinion... Now I don't have to attend every client interview in person."
Min Zhou
Design Lead @ OpenSea
$427M RAISED • 700+ EMPLOYEES
"Last month alone, we'd save 8.5 hours per team member using Evermuse."
Hadar Kaminski
Senior UX Researcher @ Redis
$357M RAISED • 1,000+ EMPLOYEES
"It looks like, yes - you may have cracked this complexity."
Rachel Abramowitz
Founder & CEO @ Keepler
"This is super awesome. Solves a bunch of the problems I know I have, but also ones that I'm like, I didn't know I had that problem."
Sarah Hillel
UX Researcher @ Pitango
"I love the system... A very big pain point this can fix right away... is having to explain to PMs how I got there."
Hadas Ashkenazi
Senior Product Designer @ Darrow
"I found it very useful and valuable when I needed to ramp up after joining an existing project. I asked the AI chat to find all relevant recordings and provide summary and insights. It was incredibly helpful and high-quality and saved me a lot of time."
Built for Teams That Handle Sensitive Data
Insurance FAQs
How does Evermuse protect customer conversation data?
Evermuse is SOC 2 Type II certified and GDPR-ready. Data is encrypted at rest with AES-256 and in transit with TLS, and each workspace is isolated. See our security page for details.
Is our data used to train AI models?
No. Customer data is not used to train public AI models, and we have contractual commitments from our AI sub-processors prohibiting it.
Can we choose where our data is stored?
Yes. EU and US data residency is available for Enterprise customers. Contact us to configure it.
Can we analyze conversations with agents and brokers too?
Yes. You can analyze policyholder, agent, and broker conversations separately or together, so you see where each group’s experience differs.
Can you help with our vendor security review?
Yes. Our security page covers our controls and sub-processors, and Enterprise customers get a dedicated security contact to support your review.