Customer Insight for
High-Trust Products
Evermuse turns customer interviews and calls into themes and evidence-backed insights, with security controls built for teams that handle sensitive conversations. Built for fintech product, design, and research teams.
SOC 2 Type II · GDPR-ready
Trust Is the Product. Guesswork Breaks It
In financial products, a confusing flow or a missed concern costs more than a churned user. It costs trust.
Drop-off without the why
Analytics show where people abandon onboarding or verification, but not the doubts and confusion behind it.
Security reviews stall new tools
Research tools that cannot pass a vendor review never make it past procurement, so insights stay in personal notes.
Insights siloed by team
Product, compliance, support, and sales each hear different customer concerns, and no one sees them side by side.
From Customer Conversation to Confident Decision
Three steps, with the controls your security team expects.
Bring in your conversations
Upload recordings or connect your calendar and meeting tools so customer calls are transcribed automatically.
Find the themes
AI groups pain points, requests, and objections across every conversation, ranked by how often customers raise them.
Cite the evidence
Every insight links back to the customer quote it came from, so decisions are easy to check, defend, and share.
How Fintech and Financial Services Teams Use Evermuse
Onboarding and activation research
Find the moments where customers hesitate or lose trust during signup, verification, and first use.
Product discovery for new offerings
Validate demand for new accounts, cards, or features with evidence from real customer conversations.
Voice of the customer across teams
Bring concerns from sales, support, and success calls into one place, so product decisions reflect the whole picture.
What Users Are Saying
Shira Dassa
Product @ Yotpo
$436M RAISED • 600+ EMPLOYEES
"I'm reviewing the insights your product provided - my mind is blown! This is such a game-changer."
Erik Peterson
Head of Product @ ReSim.ai
SILICON VALLEY VENTURE BACKED
"[The results are] stunningly great, in my opinion... Now I don't have to attend every client interview in person."
Min Zhou
Design Lead @ OpenSea
$427M RAISED • 700+ EMPLOYEES
"Last month alone, we'd save 8.5 hours per team member using Evermuse."
Hadar Kaminski
Senior UX Researcher @ Redis
$357M RAISED • 1,000+ EMPLOYEES
"It looks like, yes - you may have cracked this complexity."
Rachel Abramowitz
Founder & CEO @ Keepler
"This is super awesome. Solves a bunch of the problems I know I have, but also ones that I'm like, I didn't know I had that problem."
Sarah Hillel
UX Researcher @ Pitango
"I love the system... A very big pain point this can fix right away... is having to explain to PMs how I got there."
Hadas Ashkenazi
Senior Product Designer @ Darrow
"I found it very useful and valuable when I needed to ramp up after joining an existing project. I asked the AI chat to find all relevant recordings and provide summary and insights. It was incredibly helpful and high-quality and saved me a lot of time."
Built for Teams That Handle Sensitive Data
Fintech and Financial Services FAQs
How does Evermuse protect customer conversation data?
Evermuse is SOC 2 Type II certified and GDPR-ready. Data is encrypted at rest with AES-256 and in transit with TLS, and each workspace is isolated. See our security page for details.
Is our data used to train AI models?
No. Customer data is not used to train public AI models, and we have contractual commitments from our AI sub-processors prohibiting it.
Can we choose where our data is stored?
Yes. EU and US data residency is available for Enterprise customers. Contact us to configure it.
Does Evermuse support SSO?
Yes. Evermuse supports SAML 2.0 and OIDC single sign-on with providers like Okta, Google Workspace, and Azure AD on Business and Enterprise plans.
Can you help with our vendor security review?
Yes. Our security page covers our controls and sub-processors, and Enterprise customers get a dedicated security contact to support your review.