Acceptable Use Policy

Usermuse, Inc., a Delaware public benefit corporation, doing business as Evermuse

Last Updated: September 29, 2026

This Acceptable Use Policy (“AUP”) explains what is and is not allowed when using the Evermuse website, application, APIs, and MCP endpoints (together, the “Service”). It supplements, and is incorporated into, the Evermuse Terms of Service (the “Terms”). Capitalized terms not defined here have the meanings given in the Terms. If this AUP conflicts with the Terms or a separate written agreement between you and Evermuse, that agreement controls.

1. Our Approach

Evermuse helps product teams turn customer conversations into clear, trustworthy insight. We want the Service to be safe, reliable, and fair for every customer, and for the people whose conversations are analyzed. This AUP describes the behavior that makes that possible.

2. Prohibited Uses

You will not, and will not permit any third party to:

• Attack or probe the Service. Probe, scan, or test the vulnerability of the Service, breach its security or authentication measures without authorization, or render any part of the Service unusable.
• Copy or reverse engineer. Reverse engineer, decompile, disassemble, modify, or create derivative works of, or attempt to derive the source code, models, or model weights underlying the Service.
• Compete unfairly. Use the Service to develop a product or service competitive with the Service, or engage in competitive analysis or benchmarking.
• Train competing models. Use the Service, Outputs, or Customer Data to train or develop any machine-learning model or competing service.
• Resell or share access. Transfer, distribute, resell, lease, license, or assign the Service, or offer it on a standalone basis, to anyone other than your Authorized Users.
• Generate harmful content. Use the Service to generate or disseminate content that is illegal, obscene, defamatory, threatening, harassing, hateful, or racially or ethnically offensive.
• Break the law. Use the Service in violation of applicable law (including export law) or outside the scope expressly permitted by the Terms.
• Submit data you have no right to. Provide Customer Data that you lack the rights, consents, or lawful bases to provide.
• Abuse access. Abuse, overload, scrape, or circumvent rate limits or access controls of the Service, APIs, or MCP endpoints, or access the Service by automated means except through documented interfaces.

3. Recordings, Transcripts, and Consent

Evermuse can ingest, transcribe, and analyze calls, meetings, and other conversations. You are solely responsible for providing all notices to, and obtaining all consents from, participants and other data subjects required by applicable law, including two-party or all-party consent, wiretap, and data-protection laws. Do not use the Service to capture or upload conversations where doing so is prohibited.

4. Using AI Outputs Responsibly

Outputs are generated by artificial intelligence and may contain errors, omissions, or inaccuracies. Have qualified people review Outputs before relying on them, and do not present Outputs as verified fact without checking them against the underlying source. You are responsible for decisions made based on Outputs.

5. Accounts, Credentials, and MCP Access

• Keep your credentials, API keys, and MCP connection tokens confidential, and do not share them outside your organization.
• You are responsible for all activity under your account and for the acts and omissions of your Authorized Users.
• Tell us right away at legal@evermuse.com if you suspect unauthorized access to or use of your account.

6. Reporting Violations and Security Issues

If you believe someone is misusing the Service, or you have found a security vulnerability, please email legal@evermuse.com. For security topics, see our Security & Trust page and Data Protection Policy. Please give us a reasonable chance to investigate and fix an issue before disclosing it publicly, and do not access or modify data that is not yours while testing.

7. Enforcement

Evermuse may suspend access to address a violation that poses a security, legal, or operational risk, with notice where practicable. Breach of the acceptable use provisions of the Terms may also lead to termination as described in the Terms. We may cooperate with law enforcement and regulators where required by law.

8. Changes to This Policy

We may update this AUP from time to time. The “Last Updated” date above shows when it last changed. Material changes will be communicated as described in the Terms.

9. Contact

Questions about this policy can be sent to legal@evermuse.com — Usermuse, Inc. d/b/a Evermuse.