Responsible AI
Evermuse uses AI to turn customer conversations into product decisions. That only works if you can trust it. Here is exactly how we handle your data, ground our answers, and keep your team in control.
Our Principles
AI should earn trust, not assume it. These principles guide every feature we ship.
Your customer conversations and workspace data are never used to train AI models, ours or those of third-party providers. Our AI sub-processors are contractually prohibited from doing so.
Evermuse is built to ground answers in what customers actually said. You can follow an insight back to the conversation behind it, so you never have to take an AI summary on faith.
AI proposes, your team decides. Evermuse surfaces patterns and drafts; people choose what to prioritize, share, and ship.
Every sub-processor, including AI providers, is disclosed publicly and reviewed before onboarding. No surprise third parties touching your data.
Each team's data stays in its own workspace, protected by role-based access controls, encryption in transit and at rest, and SOC 2 Type 2 audited controls.
Ask us to delete your data and we will honor the request within 30 days, in line with GDPR obligations.
Our Commitments
Legal terms live in our Privacy Policy and DPA. This is the short version.
FAQ
No. Your customer conversations and workspace data are never used to train AI models, neither ours nor those of third-party AI providers. We have contractual commitments with our AI sub-processors that prohibit it.
We list every sub-processor, including AI providers, on our public Data Subprocessors page. Providers are reviewed before onboarding, and we update the list as it changes.
Yes. Evermuse is designed to ground insights in your real customer conversations, so you can trace a finding back to its source and check it before acting on it.
No. Evermuse surfaces insights and drafts to help you move faster, but your team decides what to prioritize and build. We treat AI output as input to human judgment, not a replacement for it.
Only people in your workspace, according to the role-based permissions your admins set. Workspaces are isolated from each other, and data is encrypted in transit and at rest.
Email security@evermuse.com. We will respond within 2 business days. Enterprise customers can also request our SOC 2 report under NDA and a signed DPA.
Questions from your security team?
We work directly with your InfoSec and legal teams on AI reviews, vendor questionnaires, and DPAs.